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Technical Best Practices Building strong functionality in ServiceNow begins with writing high-quality code. Take steps to make your code manageable, efficient, and scalable from the early stages. This helps to ensure good performance, reduces the chances of problems, and simplifies the debugging process. Make Code Easy to Read Create Small, Modular Components Variables Interacting with the.
Agent Intelligence uses machine learning technology to automatically assign a category and assignment group to a support case. This makes it much easier for customers to file a case, while saving ServiceNow more than 300 hours of work each month for customer service agents. It also reduces errors. As a result, we’ve seen a rise in customer satisfaction due to faster resolution times.
The ServiceNow Developer Program provides developers with resources to learn, build and deploy applications on the ServiceNow platform, and offers resources to ensure a successful application building experience.
Configure Best Practices Check Notifications. Integrate with ServiceNow. The integration with ServiceNow allows you to configure email notifications that you can receive daily or any time there is a change to a Best Practice Check or alert. To learn how to configure your integration with ServiceNow, review the procedure. Procedure. From the left navigation bar, choose Account Settings.
Client scripts best practices. This article is based on the ServiceNow documentation article. See the original article on the ServiceNow doc site: Client Scripting Practices to Avoid. A client script is JavaScript code which runs on the client, rather than the server. Well-designed client scripts can reduce the amount of time it takes to complete a form and improve the user experience. However.
Stack Overflow for Teams is a private, secure spot for you and your coworkers to find and share information. Learn more. servicenow report list all ticket on which my group worked. Ask Question Asked 3 years, 4 months ago. Active 2 years, 5 months ago. Viewed 2k times 0. 1. How to generate report in servicenow to display list of all ticket (regardless of ticket type and current status.
Moving from a custom-development approach to a configuration-first methodology which fully utilizes best practices inherent in the system and out of the box (OOB) functionality of an industry-leading service management platform; Enhancing customer experience by adopting an easy-to-use online-shopping model for self-service and service status tracking; Configuring standard service-delivery.